These Terms and Conditions govern the use of www.liv-bakes.com.

This Site is owned and operated by Olivia Walson.

This Site is an ecommerce website.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Intellectual Property
All content published and made available on our Site is the property of Olivia Walson and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Ingredients/Allergies
All cakes, fillings and icings may contain, or come into contact with, soy, wheat, dairy, nuts or other allergens.

It is the responsibility of the customer to inform Liv Bakes Co before the confirmation of their booking, of any allergy/intolerance issues.  It is the responsibility of the Customer to inform their guests of all allergy/intolerance information, and accordingly, Liv Bakes Co will not be held liable for any allergic reaction resulting from consumption of the cake.

All special dietary products are NOT guaranteed suitable for allergies and are suitable for intolerances only.

Custom cakes + Quotations

All Quotations are valid for 14 days from the date of issue.

If the desired date has been filled by another order/customer, before the customer confirms the booking, Liv Bakes Co is not obliged to honour the quote.

All quotations are not booking and are subject to availability. Quotations may increase in price if you are enquiring months in advance without confirming via a 50% deposit.

Custom cakes require a 50% deposit to confirm your order, with the remaining amount due 7 days before pick-up/delivery.

Servings

All serving sizes are approximate and the suggested serving sizes are an estimate.

Sale of Goods
These Terms and Conditions govern the sale of goods available on our Site.

The following goods are available on our Site:

Baked goods.
These Terms and Conditions apply to all the goods that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods we provide. You agree to purchase goods from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Payments
We accept the following payment methods on our Site:

• Credit Card

• PayPal

• Debit
  

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Shipping and Delivery
When you purchase goods from our Site, the goods will be delivered through one of the following methods:

• Courier delivery by appointment.

• Pick-up at selected location

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and public holidays.

You will be required to pay delivery charges in addition to the price of the goods you purchase.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Damages

It is the responsibility of the Customer to check the state of the product before leaving the premises. Once the item has left the premises, the Customer has accepted the item as is and is responsible for ensuring that the product gets to its destination safely and is stored as per instructions from Liv Bakes Co to achieve the best results for taste, and quality and to avoid any damage.

Refunds
Refund requests must be made within 2 days after you receive your goods. To be eligible for a refund you must return your goods to be assessed and approved for a refund. If you aren’t able to return your product you will not be eligible for a refund.

We accept refund requests for goods sold on our Site for any of the following reasons:

• Good does not match the description; or
  

• Good does not meet the purchaser's expectations.
  

Refunds do not apply to the following goods:

• custom cakes.
  

Returns
Returns can be made in person at the following location(s): Liv Bakes home studio (Ballarat)

Consumer Protection Law
Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Limitation of Liability
Olivia Walson and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Olivia Walson and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law
These Terms and Conditions are governed by the laws of the State of Victoria.

Severability
If at any time any of the provisions outlined in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Publication

Liv Bakes Co reserves the right to use any image of a Product made by us for publication at a later date.

Liv Bakes Co will endeavour to not post any photos on social media or other platforms until after your event has taken place.

Liv Bakes Co will never use any image that is supplied by the Customer, without first obtaining the Customer’s permission. Ie: Children’s birthday parties, and photos of the events.

Changes
These Terms and Conditions may be amended from time to time to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:

0404 053 286
info@liv-bakes.com

You can also contact us through the ‘contact’ form available on our Site.

Effective Date: 18th day of October, 2024